Limited Lifetime Warranty
Our Lifetime Warranty covers the workmanship and materials against defects for the entire life cycle of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, clothing, normal wear and tear, abuse and cosmetic wear are excluded from the warranty. "Lifetime" is defined as the normal lifetime of the product, not the purchaser's lifetime (the lifetime of the product is usually one year after the product has been discontinued, or is obsolete.)
Ascentials Pro can only warranty products that have been purchased directly from Ascentials Pro, and you may be asked for proof of purchase.
To Submit a Warranty claim please email us the following:
1. An image of the bag in its entirety
2. An image of the damaged area(s) on the bag
Please email your images to firstname.lastname@example.org. All claims will be responded to within 2 business days.
If we have determined the Ascentials Pro product is defective, we will issue an online gift card equal to the value of the defective bag so you can select an equivalently priced replacement bag. The gift card will expire after 60 days from the issue date.